AKA 20 Pearls Shipping and Return Policy

When will my order be processed?

If your order fits all authorization criteria and is in stock, then all orders placed Monday – Friday will normally ship within 2-3 business days (note: Saturday and Sunday are not business days). Due to COVID 19, some strain has been put on shipping as a whole from our warehouse and carrier. An additional day or two could be added to your shipment. Please order ahead based on these circumstances we are facing today. 

All orders will be shipped via FedEx or USPS (at our discretion) and you will receive an email of the shipping confirmation from Shipment_NoReply@hlgllc.com that will include the shipping method and tracking number when your order(s) have been shipped (check spam/junk folders).

Delivery is about 3-5 business days from shipment depending on your location in the country. Please note that if you place a Next Day Air or Second Day Air Order, this order will ship the next business day. (Note: Saturday/Sunday are not business days. Next Day/Second Day orders placed on Friday will ship on Monday) Please include this time frame in your needs for expedited shipping. Saturday delivery may not be available based on carrier and is not counted as a delivery day. WE DO NOT SHIP OR DELIVER ON HOLIDAYS. We do ship to PO Boxes.

What if I enter a wrong address or apartment number?

AKA20Pearls will not be responsible for delays or mis shipments caused due to an incorrect address or leaving off an apartment number. If your order has shipped, in most cases, we cannot make changes with the shipping provider once the order has left our warehouse.

We will not reship another order. We will await a non deliverable order and resend upon receipt. 

PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS PRIOR TO CHECKING OUT. 

Does 20 Pearls Customize Product

Yes, we can monogram your blazer or woven shirt group order. Please call our office for more details.

What is the 20 Pearls Return Policy
  1. Every product is satisfaction guaranteed or you may return it for a return of the item price.
  2. 20 PEARLS IS PLEASED TO OFFER ONE FREE RETURN PER ORDER. A RETURN LABEL WILL BE INCLUDED WITH YOUR ORDER IN THE EVENT YOU NEED TO MAKE AN EXCHANGE OR RETURN.
  3. All returns must be sent back within 30 days of the invoice date.
  4. All other returns to include worn or washed product will be sent back to the customer. Unless a defect occurred as a result of 20 Pearls.
  5. All returns MUST be in saleable condition and include its original packaging with tags attached.
  6. A copy of your invoice must accompany any return. If you do not have your invoice you can log into the website under your log in information view history and print previous orders.
  7. We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
  8. Please note the item you are returning may be out of stock. We can only provide a refund. Shipping and handling cost will be charged on new orders.
  9. Unless 20 Pearls caused a problem on an order, shipping and handling charges will be billed to the customer (if under the free shipping threshold) We always suggest viewing the size chart to ensure you have the proper size for yourself or someone you are buying a gift for or simply call 20 Pearls, we will be happy to answer any questions you have. The size chart is in line with all the products and should any product be different it will be advised in its description.
  10. For blazer orders, since the size is custom and items are made to fit after ordering, in the event you ordered a size that does not fit, if 20 Pearls does not have a replacement size in stock then the replacement will take place at the time additional blazer sizes are in.
  11. Please ship all returns via Fed Ex or UPS or USPS.
Is the 20 Pearls Website secure to shop from?

Yes, the 20 Pearls website is protected by (SSL) encryption. We guarantee that every transaction you make with 20 Pearls will be 100% safe whether online, in person or via call in orders!! Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

I bought an item online and later went to a Regional Convention, National Convention or Leadership Conference and saw the item cheaper, or did not have shipping cost why is that? Do I get a refund on the price difference?

As a benefit to AKA’s who register, travel and attend National, Regional, and leadership meetings, 20 Pearls as the official merchandise of the sorority as an onsite supplier may offer a discount and/or free shipping to the members attending these functions, on site. 20 Pearls will not give a discount to a product purchased online at a particular price and later offered at a meeting for the special event price. This is a benefit to active sorors who attend these functions. THIS IS A STRICT 20 PEARLS POLICY!

Do you offer group discounts for multiple orders of the same item?

Please call our office as an across the board discount will apply to chapter orders only.

What is your shipping methods use? Can I track my order?

If your order fits all authorization criteria and is in stock, then all orders placed Monday – Friday will normally ship within 2-3 business days. All orders will be shipped via FedEx or USPS (at our discretion) and you will receive an email of the shipping confirmation from Shipment_NoReply@hlgllc.com that will include the shipping method and tracking number when your order(s) have been shipped. Delivery is within 3-5 business days from shipment. Please note that if you place a Next Day Air or 2 Day Air Order, this order will ship the next business day. (Note: Saturday is not a business day. Next Day/Second Day orders placed on Friday will ship on Monday) Please include this time frame in your needs for expedited shipping. Saturday delivery may not be available based on carrier and is not counted as a delivery day. WE DO NOT SHIP OR DELIVER ON HOLIDAYS. We do ship to PO Boxes.

I am an International Soror and I am having problems with ordering online, what should I do?

International Sorors, if you are having trouble placing your order online, please send an email to info@aka20pearls.com and we will be happy to handle your order personally and/or through email.

What credit cards does AKA 20 Pearls accept?

20 Pearls accepts Visa, MasterCard, Discover and American Express

When I go to checkout I receive an error message, why is that?

The most common error received during checkout is customers using their current living address and/or ship to address as their main billing address. If you currently live on campus, renting an apartment during school or sending a gift to someone and the credit card you use is billed to a different address; you will receive an error message during checkout. Your billing address (where your monthly credit/debit card statement is received) must be the address listed as the main/billing address in your profile. You will have the ability in your profile to add addresses where you would like goods shipped to if different than your primary billing address.